We are thrilled to share some exciting news regarding our ongoing efforts to enhance your experience with iRecharge.
We are pleased to announce the introduction of a new feature that aims to streamline and simplify merchant transactions—Auto-Refunds. This innovative addition to our platform is designed to bring added convenience to both merchants and customers. For now, the feature is live for IKEDC, IBEDC and KE transactions. In the coming weeks, the feature will be live for all our services.
Key Benefits of Auto-Refunds:
Effortless Transaction Reversals:
No more manual intervention! Our Auto-Refunds feature automates the refund process, ensuring swift and hassle-free reversals for eligible transactions.
Enhanced Customer Satisfaction:
By expediting the refund process, we aim to elevate the overall customer experience.
Time and Resource Savings:
Merchants can now save valuable time and resources that were previously spent on processing refund requests manually. Our Auto-Refunds feature allows you to focus on growing your business while we take care of the transaction reversals.
Increased Transaction Transparency:
Enjoy greater transparency in your transactions. The Auto-Refunds feature provides real-time updates, keeping you informed at every step of the refund process.
How Does Auto-Refunds Work?
Our system intelligently identifies FAILED transactions for refunds and initiates the process automatically.
The refund takes effect between 30 seconds and 24 hours after the time of the transaction. As long as your transaction status is FAILED, yet your wallet was debited, you can sit back and relax, knowing that iRecharge is working seamlessly in the background to ensure a smooth refund experience.
We believe that Auto-Refunds will significantly improve your efficiency and contribute to the success of your business. As always, we appreciate your continued partnership with iRecharge.
If you have any questions or require more information, please contact us via:
Tel: (+234)807 079 1359, (+234) 807 079 1439.
Email: support@irecharge.com.ng
Thank you for choosing iRecharge. We look forward to continuing to provide you with innovative solutions that make your experience with us even more rewarding.